Softek Technology Solutions (“Company”) is committed to protecting your privacy. To better safeguard your information, we provide this privacy policy (“Privacy Policy”) explaining our data practices and the choices you can make regarding the collection and use of your information. This Privacy Policy covers all official Softek websites, portals, services, and mobile applications (“Softek Services”) and applies to all Customers (including Customer’s End Users) and other users who engage with the Company’s services, products, APIs, or website.

INFORMATION WE COLLECT

When you visit, access, or use Softek Services, we may collect personally identifiable information, including but not limited to your name, phone number, and email address, which you voluntarily provide through online forms or direct interactions with us.

We may also collect non-personally identifiable information such as browser type, operating system, and the domain name of your Internet service provider. Additionally, we use cookies and similar technologies to track interactions with our websites and cloud services to enhance user experience, store preferences, and improve our services. Cookies do not store personally identifiable information unless explicitly provided by you.

We may collect information about your computer or mobile device for security and identification purposes, including IP address, MAC address, and device-specific identifiers. This data helps us secure our services, prevent unauthorized access, and detect potential abuse.

For communication sessions, such as video conferencing, screen sharing, messaging, or calls, we may collect session-related data (“In-Session Information” or “ISI”), which is protected using encryption. Only authorized users, organizers, and participants have access to this information.

Softek Services are not directed at individuals under 13 years of age, and we do not knowingly collect personal information from children under this age. If you believe a child has provided personal information, please contact us at info@softekts.com, and we will take steps to remove such data.

HOW WE USE YOUR INFORMATION

We use the collected information to:

Respond to your inquiries about our products and services
Send updates about our offerings and related opportunities
Improve and personalize our services
Enhance security measures and prevent unauthorized access
Fulfill legal obligations

We do not sell, trade, or share your personal information with third parties except under the following conditions:

Compliance with legal processes or regulatory requirements
Engagement with third-party service providers for functions such as payment processing, marketing, and technical support (third parties are required to adhere to confidentiality obligations)
Business transactions, such as mergers, acquisitions, or reorganizations

If you wish to opt out of receiving communications from Softek, you may do so by clicking the opt-out link in emails or contacting us at info@softekts.com.

SHARING AND DISCLOSURE OF INFORMATION

We may share information with trusted third-party affiliates, vendors, and service providers to:

Process data for service operations
Provide support and technical assistance
Deliver marketing and communication services
Enforce our acceptable use policies
Comply with legal or regulatory obligations

No mobile information will be shared with third parties for marketing or promotional purposes.

SMS DISCLAIMER

By providing a telephone number, you consent to receive SMS text messages. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for more information.

YOUR PRIVACY RIGHTS

You may request access to, review, modify, or delete your personal information by contacting us at info@softekts.com. For users in the European Economic Area (EEA), additional rights may apply, including objection to or restriction of processing, data portability, and withdrawal of consent where applicable.

California residents may request information about third-party disclosures related to direct marketing. To make a request, email info@softekts.com.

SECURITY

We implement technical and organizational measures to safeguard your personal information. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access, data breaches, or cyber threats. If you believe your account security has been compromised, we recommend changing your password immediately.

HIPAA COMPLIANCE

For customers subject to the Health Insurance Portability and Accountability Act (HIPAA), a Business Associate Agreement (BAA) must be in place with Softek before using our services for transmitting Protected Health Information (PHI). Customers remain responsible for ensuring their compliance with HIPAA regulations.

DATA RETENTION

We retain personal information only as long as necessary to fulfill business, legal, and regulatory purposes. If no ongoing legitimate business need exists, we will delete or anonymize the data.

INTERNATIONAL DATA TRANSFERS

Personal data may be stored and processed in countries outside your jurisdiction. By using our services, you consent to such transfers, understanding that data protection laws in other countries may differ from those in your own.

CHILDREN’S PRIVACY

Softek does not knowingly collect or process data from individuals under the age of 16. If you believe a minor has shared personal information with us, please contact info@softekts.com, and we will take appropriate action to remove such data.

CONTACT US

If you have questions regarding this Privacy Policy, please contact us at:

📧 Email: info@softekts.com
📞 Phone: 615-323-4881