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Managed IT Support Company

At SOFTEK, our team of certified professional technicians offer you unparalleled IT support. Whether a business has 20 users or 2000 users, the entire team needs efficient and attentive IT support personnel on hand to resolve current IT issues and plan for future IT needs. We don’t just want an easy fix, because those types of solutions tend to break down the road. Instead, our goal is to provide businesses with effective IT support solutions that provide a foundation for future advancement and business scaling. If we build with growth in mind, our tech solutions will help to facilitate that expansion when it arrives, rather than having to rework our IT support strategy when you outgrow your current configuration. Productivity is heavily impacted when users experience system problems and complications. Efficient systems that increase user capabilities and make their jobs easier are the types of IT support solutions that SOFTEK provides for our clients. IT support services that we commonly provide to our clients include, but are not limited to the following:

Many times, businesses or IT support teams take what we call an ‘ad-hoc’ approach to managing IT technology. This means they don’t develop a long-term plan or strategic approach — something we view as a waste of time and money. So, at SOFTEK, we put our efforts into developing and maintaining strong systems that function efficiently and work within our strategies to meet current and future IT support needs. By strategizing with our clients now, we don’t have to react when something goes wrong later.
Our IT support installation and maintenance capabilities include desktop workstations, laptops, mobile devices, printers, servers, and other types of tech and hardware. Keeping your office running smoothly is simple when you have a professional IT support team ensuring that your computers, servers, and other devices functioning optimally. We can perform the initial installation and setup of hardware and software, and we can perform upgrades as necessary. Troubleshooting services are available should any problems arise.
Our clients find our professional Service Desk is incredibly useful to them, providing excellent IT support with quick, but effective, solutions with a fast response time. There should be no extended wait for your tickets, and we strive to provide solutions that fix your problem without your having to lose valuable company work time.
Our network setup and security IT support services include network security assessments, wireless, and VPNs, among other forms of network solutions. Our network IT support solutions are always the most efficient and reliable options available for your need and business goals.
At SOFTEK, we tailor fit your IT support system to meet and support your specific business needs. This allows us to eliminate extra work and maintenance costs, and, instead, allows us to simply focus on how to better align your IT support with your business needs and goals. At SOFTEK, this is one of our top priorities when we begin working with you.
Protecting your business from a potential disaster is an important part of IT support services, and we put a unique focus on securing your systems and stored data from the danger of a technological mishap. Data backup, recovery plan, and restoration strategies are developed ahead of time. We create strategies and backup options that protect your business assets, records, and sensitive information. If a disaster does occur, our careful planning will facilitate a smooth, rapid recovery thus minimizing loss of business information.
Computer and software updates are available almost daily for most technology. Rather than relying on employees to ascertain which updates should occur (and then fit those updates into their busy schedules), we manage all software setup and upgrades on all selected devices. We do these overnight or during downtimes so that business is not interrupted.
Your employees shouldn’t be chained to their desks. Many businesses don’t have the cross-system and device integration necessary to enable employees to work from anywhere at any location. Providing IT support that lets users access their data and applications from an array of locations and devices allows these users to work and review data simultaneously. Not only that, but it also provides the ability to easily share information and collaborate throughout offices, departments, and remote devices.
At SOFTEK, we work hard to provide our clients with outstanding IT support services and software options. In our opinion, part of providing this exceptional service includes:

  • IT support that is available when you need it through our Service Desk
  • Strategic IT support services that align with business goals
  • Focus on long-term solutions, rather than short-term contract based IT support
  • Professional and courteous IT support staff
  • Communication that is tailored to be easily understood by your staff, whatever their experience with technical IT jargon

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Contact

615-323-4881

info@softekts.com

Business Hours

Monday – Friday: 7am – 5pm

After-Hours Support Available